Privacy Policy

Privacy declaration

SONCOTRA NV respects your privacy. In this privacy policy want we would therefore like to inform you about our processing activities with regard to personal data that you as person concerned. We try to inform you in a transparent manner about the processing purposes, as well as on how we can improve digital user experiences as a result.

While most of the information on our websites and other communication media is available without personal data must be provided, it is possible that personal data will be requested. Personal data is data that leads to an identified or identifiable person including a name, email address or contact details. More specifically, it concerns the data that you provide via forms, e-mails and telephone conversations but also about data relating to purchases or services that you use or wish to use. This data is processed in accordance with the European General Data Protection Regulation (AVG or GDPR).

This privacy policy applies to all our services. However, we are not responsible for privacy policies of other websites and sources. By using our websites, platforms and services, you agree to the possible processing operations by us.

We make contact forms available on our website. By completing and sending a digital form, you authorize us to respond to your request for information by email, chat, post or phone call.

It is possible that these messages are stored in our mailbox or CMS/CRM. Your data will be stored in us CMS/CRM system included at the time information and/or effective quote is requested.

Personal details necessary for customer acquisition, prospection and management are processed for those specific purposes:

  • answering your questions;
  • downloading files;
  • the processing of information or quotation requests by ourselves or other parties involved in the service;
  • processing orders and making deliveries;
  • the execution of the concluded agreements;
  • business administration and accounting;
  • providing support with regard to products or services that you have purchased from us;
  • customer satisfaction surveys or market surveys;
  • detection and protection against fraudulent activity, errors and/or crime;
  • contact by e-mail, chat and telephone for information about your products and services, tips and advice or offers;
  • compiling website statistics and improving digital user experiences;
  • managing your user profile

This data is kept for as long as it is necessary.

We always provide an unsubscribe option in our commercial newsletters.

You can of course always defend yourself free of charge and on request against the use of your data for direct marketing. For this you can contact SONCOTRA NV - Frankrijklaan 29-31, - 8970 Poperinge - Belgium (Registered Office), www.soncotra.be, info@soncotra.be, T +32 (0) 57 33 76 66, BTW BE 0407.675.063 RPR Ghent department Ypres.

Your personal information will never be passed on to third parties.

A non-exhaustive list of the categories of personal data that may be processed can be found here: Your IP address/Your first and/or last name/Your e-mail address/Your telephone number/The company you represent. No data is recorded when processing personal data of customers and prospects and/or maintained for the purpose of professional performance, economic situation, health, personal preferences, analyze or predict interests, reliability, behaviour, location or movements.

According to, in accordance with the law on the processing of personal data of 08/12/1992, the user has a legal right to access and possibly correct his data. Provided proof of identity (copy of identity card) you can submit a written, dated and signed request to SONCOTRA NV - Frankrijklaan 29-31 - 8970 Poperinge - Belgium (Registered Office), www.soncotra.be, info@soncotra.be, T +32 (0) 57 33 76 66, free written notification of your personal data. If necessary, you can also ask to correct the data that is incorrect, incomplete or incomplete would be pertinent.

SONCOTRA NV may collect anonymous or aggregated data of a non-personal nature, such as browser type or IP address, the operating program you are using or the domain name of the website from which you come to our website came, or by which you leave it. This allows us to permanently optimize our website for the users.

Cookies

We also use cookies!

During a visit to our platform/website, 'cookies' may be placed on your hard drive to better tailor the platform/website to the needs of the returning visitor. Non-functional cookies help us to optimize your visit to the platform and to remember technical choices.

For a further understanding of how we use cookies to collect and store your personal data, process, we would like to refer you to our Cookie Statement.

If you want to consult the platform/website, it is recommended that you have cookies enabled. How to use cookies on the other hand, can also be read in our Cookie Statement.

Liability-Competent Courts.

Belgian law applies to this site. In the event of a dispute, only the courts of the district of R.P.R. Ghent department Ypres are competent. The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and therefore cannot be regarded as personal, professional or legal advice to the user are considered. SONCOTRA NV will do everything necessary to ensure that the information made available is complete, correct, would be accurate and up to date. If the information provided contains inaccuracies or if certain information on or via the site would be unavailable, SONCOTRA NV will make the greatest possible effort to rectify this as soon as possible. However, SONCOTRA NV cannot be held liable for direct or indirect damage resulting from the use of the information on this site. The website content (including links) may be changed, modified, or changed at any time without notice or notice be supplemented. SONCOTRA NV does not guarantee the proper functioning of the website and cannot under any circumstances be held liable in any way for a malfunction or temporary (un)availability of the website or for any form of damage, direct or indirect, arising from access to or use from the website. SONCOTRA NV cannot under any circumstances be held liable vis-à-vis anyone, directly or indirectly, special or otherwise be held liable for damages resulting from the use of this site or any other, in particular as a result of links or hyperlinks, including, without limitation, all losses, work stoppages, damage to programs or other data on the computer system, equipment, software or other of the user. The website may contain hyperlinks to websites or pages of third parties, or indirectly refer to it. The posting of links to these websites or pages does not imply in any way an implied endorsement of its contents. SONCOTRA NV expressly declares that it does not has control over the content or other features of these websites and can in no way be held liable be held liable for its content or characteristics or for any other form of damage resulting from its use.

Website

This website is managed by SONCOTRA NV - Frankrijklaan 29-31 - 8970 Poperinge - Belgium (Registered Office), www.soncotra.be, Isabelle Lamaire, isabelle@soncotra.be, T +32 (0) 57 33 76 66.

This Privacy Policy was last updated on 15/12/2021.